Complaints performance

 
You can find out how many customers have complained and what we’ve done to fix it, by reviewing our complaint reports below.

Lumo is part of the OVO retail group – the numbers in these reports cover Lumo Energy complaints, as well as our sister companies OVO Energy and Boost Power.

Quarterly reports


2018 Q2 Complaints Report
2018 Q1 Complaints Report
2017 Q4 Complaints Report
2017 Q3 Complaints Report
2017 Q2 Complaints Report

Annual reports


2017 Annual Complaints Report