What is a personal projection?

This article will explain what a personal projection is, where it can be found, how it’s calculated, and how to use it to reduce your energy costs.   What is it and how is it calculated?   A personal projection is an estimation of how much money you will spend on either gas or electricity … Continued

How does the switching process work?

Many energy customers believe that switching their gas and electricity suppliers is a difficult and cumbersome process. We don’t blame them. There is lots of industry jargon, and with so many different plans and suppliers in the market, it can make the process feel daunting. The good news is that Lumo has changed that, and … Continued

What is an objection?

If you’re trying to switch your gas or electricity, your existing supplier may raise what’s called an “objection”, which can either stop or delay the switch taking place. Your existing supplier may do this for a couple of reasons:   You may still have outstanding debts on your energy account You’re breaking the terms and … Continued

What is a standing charge?

When looking at your energy bills, you’ll see two different elements that make up the final cost. The first one is the cost per kWh for either electricity and gas, and the second is a standing charge. It’s not always clear for consumers what this second charge means, so this article will explain what it … Continued

Electricity and gas price per kWh costs explained

When looking at your energy bills, you’ll notice that suppliers will quote prices as gas cost per kWh or electricity cost per kWh. This article will explain what this means, and give some context as to what these units actually mean in reality so you can better understand how your bills calculated. In addition, if … Continued

Economy 7 tariffs and meters explained

What does Economy 7 mean?   This refers to the different prices paid per kWh according to the time of day you use your electricity. The different times are usually day and night, where by you pay a cheaper price at night time. This makes sense as less people are using energy at night so … Continued

What if I want to cancel my switch?

If for whatever reason, you would like to cancel your switch, you have 14 days to do so during the “cooling-off period”. In order to do this, you will need to get directly in touch with the supplier you intended to switch to and let them know as soon as possible. We highly recommend that … Continued

Prepayment Meters and Plans Explained

Prepayment or “prepaid” energy meters and plans require users to pay up front for their energy needs. Energy can be paid for via a number of ways including a card, token, or key which can be purchased from local convenience shops, online or via smartphone apps. 6 million people in the UK currently pay for … Continued

Credit Checks Explained

When requesting to switch to a new supplier, they may run a credit check on you to ensure that you are on the most suitable plan. For example it is relevant to run a credit check for pay monthly plans given that you are using the gas and/or electricity in advance of actually paying for … Continued

What are exit fees?

Exit fees can also be referred to as termination or cancellation fees.   They are fees that are often included in fixed energy tariffs by suppliers. The fee is charged to a customer when they leave before the end date of the plan. For example you may have committed to a 12 month fixed plan … Continued

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