I have an emergency


Gas emergency

If you can smell gas or think you have a gas leak:

  1. Open doors and windows to let the gas escape if it’s safe to do so
  2. Check all your gas appliances are switched off
  3. Call the 24 hour National Gas Emergency hotline on 0800 111 999
  4. Turn your gas off at the isolation switch (if you know where it is), then wait outside and let your neighbours know
  5. Don’t switch lights on or off, use doorbells, mobile phones or any electrical switches
  6. Don’t smoke, light a match or use any other kind of naked flame
  7. Don’t go back into your home until you have the all-clear

Carbon monoxide

If you’re worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999.

Power cuts

Power cuts usually don’t last long but if it’s more than a few hours, call your Distribution Network Operator (DNO) on 105 – they’re the people responsible for problems with the cables supplying electricity to your home.

Before you ring, remember to:

  1. Check your trip switch to make sure there’s not a fault with your wiring or electrical items
  2. See if your neighbours have power. If they don’t, it’s likely there’s a problem with the local network – call your DNO on 105

If you are off supply due to a meter fault, or you believe that your meter is unsafe, please call 0800 953 3710 – Monday to Friday from 9am to 5pm.