Your smart meters will start working from the moment they’re installed. However, it can take a little while for us to begin receiving your meter readings.

You don’t need to do anything – we’ll begin to receive your meter readings about a week after your smart meters are installed. You’ll then be able to see these in the app under “Previous readings” on the Meters tab.

If you chose for your smart meter to send us meter readings monthly, you’ll only see a reading in the app at the end of each month. If you chose half-hourly or daily, you’ll be able to see your meter readings for each day.