There are lots of ways we can help you out.

Who can apply and how?

You can apply for the Priority Services Register (PSR), or your family/carer can apply on your behalf, if you’re:

  • Disabled
  • Chronically sick
  • Bedridden
  • Living with dementia
  • Of pensionable age
  • Living with children under 5
  • Experiencing mental health issues
  • Living with learning difficulties
  • Unable to speak English
  • Vulnerable because of a life-changing event (things like: an operation, pregnancy, or bereavement).


Simply fill out this form to apply.

The PSR is completely free and confidential and it means you’ll always get the help you need, particularly in an emergency.

How can the PSR help?

We’ll work out exactly how to support you when you apply, but here are some of the things we can do:

Give you notice if we know about a planned power cut which is especially important if you have medical equipment that needs powering.

Provide a free annual Gas Safety Check if you’re eligible to receive one.

Arrange a password for you so if we ever send engineers to your home, you’ll know it’s safe to let them in.

About your personal info…

When you sign up to PSR, you’re consenting to your data being stored on our secure systems. We’ll never share it with anyone for marketing purposes (so you won’t receive sales calls). But sometimes we’ll share it with those who supply and maintain the supply of electricity and gas to your home, including:

  • Meter operators
  • Engineering partners
  • Network operators

You can tell us not to share your data, but it means we might not be able to meet your needs. For example, in the event of a power outage, we couldn’t tell a network operator to prioritise your power should you need it. We also couldn’t include you in our password scheme or give you a Gas Safety Check.

You can read more about how we protect your sensitive personal data through our PSR, and more generally, in our privacy policy.

Your water company

Remember to get in touch with your water company if you want to join their PSR too.

Further help

For more help you can take a look at our booklet here, it’s full of ideas that can make a difference when managing your energy.