What is the Warm Home Discount?


The Warm Home Discount (WHD) is a government initiative that provides a rebate of £140, to help certain customers with their energy bills.

Lumo Energy customers can now apply for the Warm Home Discount for 2018-19, here.

If you are using Lumo to switch to another supplier and believe you may be eligible for the Warm Home Discount, you can find a list of suppliers who have signed up to the scheme, here.

It’s recommended that you also check this directly with the supplier before switching.

Am I eligible?

The Warm Home Discount is given to two groups:

Core group – if you were a Lumo Energy customer and got the Guaranteed Credit element of Pension Credit on the 8th July 2018, you’re in the Core group. You will receive a letter from the DWP by December 2018, so you don’t need to apply for it. The letter will tell you what you need to do next. We aim to make this payment as quickly as possible, but you’ll receive it by the 31st March 2019 at the latest.

Broader group – the eligibility for this group, depends on your personal circumstances. There are a lot of different circumstances that can make you eligible, which you can see here.

I’m in the Core group and I haven’t received a letter

If you haven’t received a letter by the 7th December 2018, please call the Warm Home Discount Scheme helpline on 0800 7310 214 (Monday to Friday, 8.30am-4.30pm). This helpline is for the Core group only.

The deadline for claiming a Warm Home Discount rebate is the 28th February 2019, so make sure you get in touch by then, or you could miss out.

How do I get the Warm Home Discount if I’m in the Broader group?

You’ll need to apply through the Broader group Warm Home Discount application form here.

It’s awarded on a first come, first served basis – so the sooner you apply the better.

How is the WHD paid?

The money is added straight to your Lumo account, usually between October and March.

Core group – we will apply the £140 to your account as soon as possible following Department of Work and Pensions telling us if you qualify.

Broader group – we’ll let you know if you qualify within 5 days of receiving your application. We might need you to send us some photocopies of documents to support your application. We’ll apply the £140 to your account within 6 weeks of you sending us these or, if we don’t need any photocopies, 6 weeks after your application is successful.

Why might I have to send you supporting documents?

Ofgem asks us to collect evidence from a random selection of applicants. Usually we can get the information from the Department for Work and Pensions, but sometimes, we might ask you for the evidence directly.

We’ll give you plenty of time to send us the documents, but if you can’t do it within the timeframe, we’ll have to withdraw your application.

What if I don’t have copies of the right documents?

You should be able to ask for up-to-date copies of documents in the following places:

  1. Working age income-related benefits: You can visit your local Jobcentre Plus office, or call 0345 608 8545.
  2. Universal Credit: 0354 600 0723.
  3. Tax Credit Award notice: 0345 300 3900.


What if I don’t agree with your decision?

We can only base our decision on the information you give us. If you think you’ve made a mistake, you can apply again, but if your answers change then we might need more supporting evidence.

Find out about other ways we can help with bills over winter.

What if I move house or leave Lumo before I get the Warm Home Discount?

If you’re in the Core group, you don’t need to do anything and you’ll still get the Warm Home Discount. We’ll get your new details from the Department for Work and Pensions and apply the £140 to your meter.

If you’re in the Broader group, then unfortunately we won’t be able to give you the Warm Home Discount.

Can I get the Warm Home Discount if I leave Lumo?

Core group – you’ll get the discount from whoever was supplying your energy on the 8 July 2018. If that was us, you’ll get the payment from us, even if you change energy suppliers.

Broader group – if you apply for the Warm Home Discount through Lumo and then switch to another energy supplier, before we make the payment, your application will be cancelled automatically.

View the full Warm Home Discount Terms & Conditions here.